Debt Recovery Team Lead
2 weeks ago
Job Title: Territory Debt Manager-Flows-2 Wheeler Loan
Function/ Department: Debt Management
Job Purpose:
The role requires a seasoned professional to manage a team and oversee the operational recovery activities for an area credit portfolio in their assigned territory.
Roles & Responsibilities:
- Lead a team responsible for collections of specific products in their assigned area.
- Ensure collection efficiency and cost of collections for the assigned area.
- Track and control delinquency of the area, Bucket-wise & DPD wise, and focus on non-starters.
- Review account allocations and collections targets by bucket to agencies/ in-house team.
- Regularly follow up with default customers through a dedicated team.
- Ensure collection agencies and executives adhere to legal guidelines.
- Manage productivity by setting parameters for in-house/ agencies/ collection executives, monitoring performance, and daily reviewing the same.
- Ensure adequate "Feet on Street" availability area-wise/ bucket-wise/ segment-wise.
- Conduct thorough background and reference checks on agencies/ DCTs and evaluate them constantly.
- Collaborate with the legal team to ensure legal action is taken on specified cases.
- Determine suitable tactics or strategies for timely collections.
Education Qualification:
Graduation: Any Graduation
Experience: 5 to 10 years of experience in collection
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