Collection Operations Manager

7 days ago


Delhi, Delhi, India VCATCH Full time

Job Overview

We are seeking a highly skilled Collection Operations Manager to oversee the collections process at VCATCH. The successful candidate will be responsible for managing a team of collection agents and ensuring the timely and efficient collection of outstanding debts.

Key Responsibilities

  • Supervise a team of collection agents and provide guidance and support
  • Monitor and analyze collection performance metrics to identify areas for improvement
  • Develop and implement strategies to minimize bad debt and maximize collections
  • Maintain positive relationships with customers and resolve any issues or disputes
  • Collaborate with other departments to optimize the collections process

Requirements

  • Bachelor's degree in a relevant field
  • Proven experience in collections management
  • Strong knowledge of collection laws and regulations
  • Excellent communication and negotiation skills
  • Ability to lead and motivate a team


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