Digital Collections Specialist

14 hours ago


Delhi, Delhi, India FatakPay Full time
Job Overview

FatakPay is a pioneering fintech company that revolutionizes the way we approach digital debt collection. As a Digital Collections Specialist, you will be at the forefront of this innovation, leveraging cutting-edge technology to maximize recovery efforts while ensuring a customer-centric approach.

About the Role

We are seeking an experienced professional to join our team and take on the challenge of managing digital outreach campaigns for pre-due and overdue loan customers. Your primary objective will be to create and execute targeted strategies to recover delinquent loans through digital channels, using SMS, WhatsApp, email, IVR, and in-app notifications. This role requires strong analytical skills to monitor campaign effectiveness and optimize them for better results.

Key Responsibilities

Digital Debt Collection:
Manage digital outreach campaigns for pre-due and overdue loan customers
Create and execute targeted strategies to recover delinquent loans through digital channels

Performance Campaign Management:
Use performance marketing tools to drive repayment behavior
Monitor the effectiveness of campaigns and optimize them for better results

Technology and Tools:
Work with CRM systems to segment customer data and create customized communication plans
Leverage conversational bots and AI-based tools for automated follow-ups and customer interaction

Data Analysis and Reporting:
Analyze customer behavior and repayment trends to improve communication strategies
Generate regular performance reports, including recovery rates, click-through rates, and engagement levels

Requirements and Qualifications

To succeed in this role, you must have:
• Minimum 2 years' experience in digital collections, performance marketing, or related roles in financial services
• Graduate degree in any discipline
• Proficiency in tools for SMS/WhatsApp campaigns, IVR systems, and in-app notifications
• Familiarity with CRM platforms and basic Excel skills for data analysis
• Strong analytical skills to analyze data and derive actionable insights
• Excellent communication skills, fluent in English and regional languages
• Goal-oriented, innovative, and organized work ethic

What We Offer

As a valued member of our team, you can expect:
• Competitive salary of ₹8,50,000 per annum, plus performance incentives
• Exposure to cutting-edge technology in fintech digital collections
• Opportunities for professional development and growth in a dynamic environment

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