Customer-Facing Solutions Specialist

3 days ago

Hyderabad, Telangana, India beBeeSolutions Full time ₹ 1,50,00,000 - ₹ 2,20,00,000
Product Solutions Specialist

We are seeking a highly skilled and customer-focused product solutions specialist to bridge the gap between our customers' needs and our product development teams.

This role is central to ensuring our solutions deliver maximum value to clients — particularly in government sectors — while aligning with our product vision and strategic priorities.

You will lead customer-facing workshops, deliver training, capture business and technical requirements, guide solution design, and champion customer perspectives throughout the product lifecycle.

Key Responsibilities:

  • Lead customer workshops to capture needs, constraints, operational context, and success criteria.
  • Gather and document customer requirements, translating them into clear, actionable product and technical specifications.
  • Showcase product capabilities and guide customers through relevant use cases to maximize adoption and value realization, plan and lead customer training activities.

Solution Design & Proposal Support:

  • Support proposal development in collaboration with Sales and Pre-Sales, tailoring solutions to government client needs and priorities.
  • Translate customer insights into actionable product requirements that inform development planning and roadmap decisions.
  • Actively participate in Agile ceremonies such as sprint planning, backlog grooming, and refinement sessions, ensuring customer needs are accurately represented and prioritized.
  • Contribute to project delivery planning, working with cross-functional teams to define scope, delivery milestones, resource needs, and risk mitigation strategies.

Issue Management & Continuous Improvement:

  • Review and assess Change Requests (CRs) for feasibility, impact, and alignment with the product roadmap.
  • Help prioritize customer requests in partnership with Product Management and R&D, balancing customer value with delivery capacity.
  • Support the development team with issue root cause analysis to ensure timely resolution and maintain product quality.

Product Expertise & Cross-Team Collaboration:

  • Maintain deep product knowledge, staying current with capabilities, roadmap developments, and technical architecture.
  • Collaborate across teams — acting as the voice of the customer within Product, Engineering, and Delivery organizations.

Qualifications & Experience:

  • Strong familiarity with Telecom / Telephony / Cellular / Analytics Domain and IP network technologies, with deep expertise — MUST.
  • Hands-on experience in SIGINT collection systems within Intelligence, Security, or Cyber domains is a strong advantage.
  • Proven experience in customer-facing solution roles such as Product Manager, Solution Consultant, or Pre-Sales Engineer.
  • Ability to translate technical concepts into business value and vice versa.
  • Experience working with Agile teams, participating in sprint planning, and backlog grooming — advantage.
  • Experience in training & documentation creation or as a technical instructor — nice to have.
  • Bachelor's degree in computer science, Engineering, or a related field.
  • Excellent English skills.

Key Attributes:

  • Customer-centric mindset with a passion for delivering value.
  • Strategic thinker who can also execute tactically.
  • Adaptable and comfortable in dynamic, fast-changing environments.
  • Skilled at building trust and credibility with diverse stakeholders.
  • Strong analytical and problem-solving abilities.

Travel Requirements:

Willingness to travel to client locations as needed — up to 30% of time.

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