Customer Retention Specialist
21 hours ago
Customer Retention Specialist
About the Role:This is a full-time on-site opportunity for a Customer Retention Specialist in Hyderabad. The primary focus will be on ensuring customer satisfaction, nurturing relationships with existing clients, and analyzing feedback to enhance service delivery.
Key Responsibilities:- Oversee the end-to-end renewal process for a portfolio of customers.
- Monitor upcoming renewals, forecast potential risks/opportunities, and proactively address any issues.
- Collaborate with Sales, Customer Success, and Finance teams to ensure timely and accurate renewal quotes, contract preparation, and billing alignment.
- Negotiate renewal terms within established guidelines to maintain high renewal rates.
- Develop strategies to drive customer adoption, satisfaction, and retention.
- Conduct regular check-ins, business reviews, or adoption sessions to understand customer goals and align product value.
- Act as a liaison between customers and internal stakeholders by providing feedback to Product, Support, and Marketing teams.
- Proven track record in customer-facing roles with a focus on retention.
- Excellent communication and negotiation skills.
- Able to work independently and collaboratively as part of a team.
- Familiarity with sales, customer success, and finance processes.
- Ability to analyze data and make informed decisions.
This role offers a competitive compensation package, opportunities for professional growth, and a dynamic work environment.
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