Driving Customer Loyalty

21 hours ago


Hyderabad, Telangana, India beBeeRetention Full time ₹ 8,00,000 - ₹ 12,40,000
Customer Retention Specialist

In this role, you will lead the development and implementation of strategic initiatives to reduce customer churn and drive revenue growth.

You will analyze customer data to identify trends and patterns that contribute to customer dissatisfaction. Based on these insights, you will create targeted retention plans and collaborate with cross-functional teams to execute them.

Main Responsibilities:
  • Conduct in-depth analysis of customer behavior and preferences
  • Design and implement customized retention strategies
  • Foster strong partnerships with sales, marketing, and product development teams
  • Monitor and report on key performance indicators (KPIs) related to customer satisfaction and loyalty

Requirements:

  • 3+ years of experience in customer retention or a related field
  • Strong analytical and problem-solving skills
  • Excellent communication and collaboration skills
  • Familiarity with CRM software and data analytics tools


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