Loyalty Enhancement Professional

3 days ago

Hyderabad, Telangana, India beBeeRetention Full time ₹ 8,00,000 - ₹ 15,00,000
Customer Loyalty Enhancement Specialist

This role involves driving customer retention strategies to maximize revenue growth and enhance customer satisfaction.

The ideal candidate will be proactive in contacting customers post-trial expiration, facilitating purchases, processing orders, and addressing account issues.

  • Track follow-ups, monitor outcomes, and generate reports on key metrics like conversions and account actions.
  • Develop strong analytical skills using Microsoft Excel to analyze performance data and improve processes.
  • Apply effective communication and negotiation techniques to resolve customer inquiries efficiently.

Maintain accurate records of interactions and follow-ups using CRM systems to achieve success by delivering exceptional customer service and resolving complex issues.

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