Technical Project Manager – GRAVTY Implementation

At Loyalty Juggernaut (LJI), we are transforming customer loyalty through AI-powered SaaS. Our flagship platform, GRAVTY, enables leading global brands to build deeper customer relationships across industries like Airlines, Retail, Hospitality, Banking, Telecom, and more.

Highlights

• 400M+ loyalty members supported globally
• Trusted by 100+ enterprise partners
• Three-time winner of "Best Technology Innovation in Loyalty"
  

__________________________________________________________________________________________________________

Role Summary

We are seeking an experienced Technical Project Manager to lead the end-to-end delivery of GRAVTY implementations for enterprise clients, while also owning our ISMS (ISO and SOC 2) compliance initiatives. This is a hybrid role that combines hands-on project delivery with responsibility for ensuring our security and compliance certifications remain current and audit-ready.

You will coordinate cross-functional Agile teams, manage multiple concurrent projects, maintain compliance documentation, and drive operational excellence across delivery and governance. This position is ideal for someone who thrives at the intersection of delivery, process, and compliance.

__________________________________________________________________________________________________________

Key Responsibilities

Project Delivery

• Own successful implementation of GRAVTY for client projects, delivering against scope, schedule, and budget.
• Ensure go-live readiness for new and enhanced implementations.
• Proactively manage stakeholder expectations, dependencies, and risks.
• Track delivery progress and team velocity to identify improvement opportunities.

Agile Team Leadership

• Support 3–4 Agile teams in delivering value through well-executed sprints.
• Facilitate Agile ceremonies, maintain healthy backlogs, and drive sprint planning and reviews in collaboration with delivery teams.
• Promote Agile best practices and continuous team improvement.
• Track deliverables against program milestones and PI objectives.

Compliance and Certification Management

• Own and manage the ISMS (ISO and SOC 2) certification processes, including renewals, internal and external audits, and remediation plans.
• Maintain and update compliance documentation, policies, and controls.
• Collaborate with security, engineering, and operations teams to ensure controls are implemented and monitored effectively.
• Act as the primary point of contact for external auditors and certification bodies.
• Drive awareness and training on compliance best practices across teams.

__________________________________________________________________________________________________________

Success Measures

• Projects delivered on time, within scope and budget.
• Continuous compliance with ISMS (ISO and SOC 2) requirements, with successful audit outcomes.
• Increased team velocity and estimation accuracy.
• Adoption of Agile best practices and improved team performance.
• Strong internal and external stakeholder satisfaction.

__________________________________________________________________________________________________________

Qualifications

Must-Have

• 5–8 years' experience in project management within IT, SaaS, or security-focused product environments.
• Proven success managing Agile teams and enterprise implementations.
• Strong skills in Jira, Confluence, and modern project delivery tools.
• Excellent communication, stakeholder management, and cross-functional collaboration skills.

Nice-to-Have

• Expert-level proficiency in Jira, including admin customization, reporting, dashboards, and advanced configuration.
• Hands-on experience with ISMS (ISO and/or SOC 2) certification management.
• Background in security, compliance, or governance frameworks.
• Experience in the loyalty or customer engagement space.
• Bachelor's in Engineering or IT; MBA or security-related certification (e.g., CISA, CISM) is a plus.

You Are a Great Fit If You

• Lead with empathy, clarity, and accountability.
• Thrive in fast-paced, multi-stakeholder environments.
• Are metrics-driven, process-minded, and improvement-oriented.
• Excel at balancing delivery execution with compliance and governance requirements.