Optimize Post-Purchase Journey Leader

2 weeks ago

Kanpur, Uttar Pradesh, India beBeeOperations Full time ₹ 12,24,000 - ₹ 21,60,000

Seamless Customer Experience Lead

Job Description:

The ideal candidate will oversee the post-purchase journey for a marketplace, ensuring timely packing and minimizing post-order Out of Stock (OOS) situations.

  • Prioritize seller-side dispatches to ensure readiness and minimize OOS incidents.
  • Strategically manage relationships with third-party logistics providers, monitoring their performance on key Service Level Agreements (SLAs), costs, and quality metrics.
  • Develop solutions to optimize allocation, reduce transit exceptions, damages, and returns.
  • Collaborate closely with Operations and Customer Success teams to lower contact rates and resolve issues.
  • Analyze data to track penalty recovery, claims realization, and highlight leakage areas.
Required Skills and Qualifications:
  • A minimum of 4–7 years of experience in e-commerce logistics, 3PL operations, or supply chain management.
  • Deep understanding of seller dispatch operations, 3PL contracts, On-Time Delivery (OTD), Return to Origin (RTO), and cost levers.
  • Proficiency in using dashboards, Microsoft Excel/Google Sheets; SQL/BI skills are a plus.
  • Bias for action, strong vendor management, and structured problem-solving capabilities.
Benefits:

The ideal candidate should possess exceptional communication, analytical, and project management skills, with the ability to think critically and strategically.

Delivering seamless customer experiences and optimizing logistics operations is key.

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