CRM- Post Sales

4 weeks ago

Kanpur, Uttar Pradesh, India Propacity Full time

Job Description: CRM Executive – Post Sales (Real Estate)

Position Overview

We are looking for a CRM Executive to oversee the end-to-end post-sales journey of homebuyers at Propacity. This role will ensure smooth customer experience from the moment of booking until possession, including documentation, payment milestones, coordination with developers, and customer query resolution. The ideal candidate will be detail-oriented, process-driven, and passionate about delivering a seamless and transparent customer experience in real estate.

Key Responsibilities

1. Customer Relationship Management

* Act as the single point of contact for customers after booking.

* Build and maintain strong relationships by ensuring timely updates, addressing concerns, and providing assistance throughout the post-sales journey.

* Ensure a positive customer experience to drive referrals, repeat business, and brand trust.

2. Documentation & Compliance

* Manage all post-sales documentation: booking forms, agreement to sell, sale deed, allotment letters, and registration.

* Coordinate with legal and finance teams for timely agreement execution, RERA compliance, and stamp duty/registration formalities.

* Maintain digital records of customer files for easy retrieval and audits.

3. Payment & Collections

* Track and manage payment schedules as per construction or milestone-linked plans.

* Send timely reminders to customers for due payments and coordinate with finance teams for reconciliations.

* Share demand letters and payment receipts, ensuring transparency and clarity.

4. Coordination with Developers & Internal Teams

* Work closely with developers to align on unit availability, construction updates, possession timelines, and handover formalities.

* Liaise with internal sales, finance, and legal teams to resolve customer issues quickly.

* Ensure customers are kept informed about project progress, delays, or changes.

5. Possession & Handover

* Manage the final handover process including no-dues certificates, registration, and possession documentation.

* Coordinate site visits, snag checks, and customer walkthroughs.

* Ensure smooth transition from "sold unit" to "occupied home."

6. Customer Service & Escalation Handling

* Maintain SLA-driven turnaround times for all customer queries.

* Handle escalations with empathy and provide structured resolutions.

* Conduct post-possession feedback surveys to improve experience delivery.

Key Skills ,Competencies & Required Qualification:

* Strong understanding of real estate post-sales processes (documentation, RERA, payment plans, possession).

* Excellent communication and relationship management skills.

* High attention to detail, process orientation, and organizational skills.

* Proficiency in CRM tools, MS Office/Google Sheets, and digital record management.

* Problem-solving mindset with ability to manage escalations calmly.

* Bachelor's degree in Business, Commerce, or related field.

* 2–6 years of experience in CRM/Post-Sales/Customer Service in real estate or related industries.

* Experience handling documentation, collections, and customer handovers preferred.

Performance Metrics (KPIs):

* Customer satisfaction (CSAT/NPS) post booking and possession.

* On-time documentation & registration completion.

* Timely collection of payments as per schedule.

* % of customer escalations resolved within SLA.

* Successful and smooth handover of units.

Interested Candidates can directly apply or mail your CV at or reach out on / .

  • Tele Sales Executive

    5 days ago

    Kanpur, Uttar Pradesh, India Aakaar Biotechnologies Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesJob Category: Research ServicesJob Type: Full Time Job Location: Lucknow/KanpurEmployee should take responsibilities of the following listPromoting the company's existing brands and introducing new products to the market.Analyzing budgets, preparing annual budget plans, scheduling expenditures, and ensuring that the sales team meets...

  • International B2B Sales Professional

    2 weeks ago

    Kanpur, Uttar Pradesh, India NCR Eduservices Pvt Ltd Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    We are looking for a dynamic and results-driven International B2B Sales professional to drive revenue growth and expand our presence in global education markets, including the US, Canada and Australia. The ideal candidate will have a proven track record of achieving sales targets, strong relationship-building skills and the ability to engage with C-level...

  • Hiring_ EV Vehicle Finance Field Sales Executive

    4 weeks ago

    Kanpur, Uttar Pradesh, India Spectrum Talent Management Full time

    Job DescriptionKey Responsibilities:- Identify and pursue new business opportunities to drive sales growth- Manage field sales operations related to vehicle finance- Build and maintain strong relationships with existing customers to ensure retention and satisfaction- Provide exceptional customer service and resolve complaints in a timely manner- Maintain...

  • Territory Sales Manager

    2 weeks ago

    Kanpur, Uttar Pradesh, India Zyntro Software Solution Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Territory Sales Manager located in Kanpur. The Territory Sales Manager will be responsible for managing and growing sales within the assigned territory. Daily tasks include developing and executing sales strategies, maintaining customer relationships,...

  • Digital Sales

    2 weeks ago

    Kanpur, Uttar Pradesh, India Glarus technology Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    JOB SUMMARYAre you a dynamic professional with a passion for digital marketing and online sales? We're looking for a proactive Digital Sales & Marketing Executive to drive brand visibility, generate qualified leads, and convert them into customers. This role is perfect for someone who understands the full digital sales funnel—from attracting audiences to...

  • Executive Sales Representative

    7 days ago

    Kanpur, Uttar Pradesh, India Scoala ERP Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description:We are looking for a passionate and motivated Sales Representative to join our team at Scoala ERP, a leading School Management System provider. As a part of our sales team, you will play a key role in driving revenue by identifying potential leads, engaging with prospects, and closing deals.Responsibilities:Generate new leads through cold...

  • Sales & Marketing Internship

    4 weeks ago

    Kanpur, Uttar Pradesh, India HubCredo Full time

    Internship: Sales & Marketing InternCompany: HubcredoLocation: Remote (India)Duration: 3 MonthsStipend: ₹15,000 – ₹20,000/monthStart Dates: ImmediateExperience: Basic knowledge of B2 B Sales and Marketing is a plus.Note: Apply only if you're open to a full-time role after the internship.About Hub CredoHub Credo is a sales enablement and lead generation...

  • Sales Executive

    1 day ago

    Kanpur, Uttar Pradesh, India Glarus technology Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    JOB SUMMARYWe are seeking a dynamic and results-driven Sales and Marketing Professional to join our growing team. The ideal candidate is not only skilled in traditional sales and marketing strategies but also highly digitally savvy, with a strong understanding of online channels, digital tools, and analytics. You will play a key role in driving revenue...

  • Sales Consultant

    1 week ago

    Kanpur, Uttar Pradesh, India Talentxplore Full time ₹ 4,80,000 - ₹ 6,00,000 per year

    Job Role:- Solar Consultant (Sales - B2C)Business Vertical :- ResidentialReports To Regional Sales Head / City ManagerExpereince: 3+ yearsJob Type Individual ContributorScope Of WorkPrimary Build business by organizing sales visits for existing leads, identifying and selling prospects; maintaining relationships with clients. Identify business opportunities...

  • Sales Logistics Specialist

    2 weeks ago

    Kanpur, Uttar Pradesh, India Platton Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    CANDIDATES WITH EXPERIENCE IN THE Freight Forwarding / Freight Brokerage INDUSTRY ONLY CANDIDATES WITH EXPERIENCE IN THE Freight Forwarding / Freight Brokerage INDUSTRY ONLY CANDIDATES WITH EXPERIENCE IN THE Freight Forwarding / Freight Brokerage INDUSTRY ONLY Job Description International company is looking for employees to work remotely in India and...