Help Desk Professional

3 days ago

Bengaluru, Karnataka, India beBeeCustomerSupport Full time ₹ 9,00,000 - ₹ 12,00,000
Job Summary

We are seeking a Support Specialist to join our team. As a key member of our customer-facing team, you will provide high-quality support to customers via various channels.

Your responsibilities will include resolving configuration issues, responding to customer inquiries, and ensuring a positive experience with our cloud products.

  • Resolve customer configuration issues and respond to customer queries via email and chat.
  • Deliver exceptional customer service, ensuring customers have a positive experience with our cloud offerings.
  • Analyze customer use cases, troubleshoot issues, and implement workarounds for product bugs.
  • Contribute to knowledge base development through articles and SOPs.
About the Role
  • Minimum 1 year of experience in a customer-facing or support role.
  • Familiarity with IaaS, PaaS, and SaaS concepts.
  • Knowledge of AWS Services such as S3 and key web technologies, browser behaviors, and troubleshooting tools.
  • DNS record types A, CNAME, TXT, and ability to apply networking concepts in debugging real-world networking issues.
  • Basic understanding of IdP, SP Architecture, and hands-on experience with debugging SSO issues is an advantage.
  • Excellent written and verbal communication skills in English.
  • Strong interpersonal communication and customer service skills.
  • Logical approach to problem-solving and strong troubleshooting experience.
Benefits

We offer a dynamic work environment that empowers teams to achieve their potential. Our software solutions help teams worldwide, and we believe that diverse perspectives contribute to our success.

  • Help Desk Specialist

    2 days ago

    Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 40,00,000 - ₹ 80,00,000

    Job Title: Help Desk SpecialistWe are seeking a highly skilled and motivated professional to join our team as a Help Desk Specialist. This is an exciting opportunity for individuals who enjoy working in a dynamic environment and providing top-notch support to customers.

  • Help Desk Specialist

    18 hours ago

    Bengaluru, Karnataka, India beBeeHelpDesk Full time ₹ 4,00,000 - ₹ 6,00,000

    Job Title: Help Desk SpecialistThis role is ideal for someone who wants to deliver top-notch support and make a positive impact in the lives of our clients.Key Responsibilities:Provide timely and professional assistance to customers via phone, email, or chat.Collaborate with internal teams to resolve complex issues and improve overall customer...

  • Information Technology Help Desk

    4 days ago

    Bengaluru, Karnataka, India Jnan Innovative IT Solutions Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for an Information Technology Help Desk position located in Bengaluru. The Help Desk personnel will be responsible for providing technical assistance and support related to computer systems, hardware, and software. Daily tasks include troubleshooting,...

  • Help Desk Engineer

    4 days ago

    Bengaluru, Karnataka, India Sightspectrum Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Experience Level : 2 to 4 yearsWork Mode : Work from OfficeShifts : Quarterly Rotational 2 PM to11 PM, 6 PM to 3 AM, 9 PM to 6 AMWork Mode : Work From OfficeInterview Mode : Face to FaceExperience2 to 4 years of Tier 2 experience in a technician, help desk, or desktop support role.Technical Skills:* Proficient in macOS and Apple hardware/software...

  • Senior Help Desk Executive

    3 days ago

    Bengaluru, Karnataka, India Paradigm Integrated Facility Services Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Help DeskJob briefWe are looking for a Help Desk Executive to be responsible for greeting clients and visitors at our clients location. You will be in charge of giving clients directions to various parts of the office, contacting employees regarding visitors, answering phones and taking messages, and sorting and distributing mail. To be successful in this...

  • Help Desk IT Specialist

    4 days ago

    Bengaluru, Karnataka, India beBeeITSupport Full time ₹ 4,00,000 - ₹ 8,00,000

    Job Title:Specialist Support Officer">Job Description:The role involves providing technical support and assistance to ensure the smooth operation of information technology systems.This position requires strong analytical skills, attention to detail, and effective communication skills to troubleshoot issues and provide solutions.Required Skills and...

  • Help Desk Support Specialist

    3 days ago

    Bengaluru, Karnataka, India NJ Technologies Full time ₹ 4,500 per year

    HIRING FOR HELP DESK SUPPORT SPECILAIST Location -Kothanur Graduation mandatory 2- 3 yrs of exp package upto 45ctc contact - Gopika

  • Help Desk Support Specialist

    1 week ago

    Bengaluru, Karnataka, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Role: Help Desk Support ProfessionalAs global financial institutions expand their technology presence, delivering reliable and high-quality end-user support has become mission-critical.The Help Desk Support Specialist will deliver exceptional customer service and technical support to a diverse global user base.This role is part of a technology...

  • IT support help desk(2+yrs)

    4 days ago

    Bengaluru, Karnataka, India One Degree North HR Services Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Designation - Help Desk Support Specialist (L1)Qualification - GraduationExperience - 2–4years in help desk/IT support with SQL & basic scripting , Postman, Basic python Coding and SFTP.Special Requirements - Understanding of SaaS/software products, Zendesk and Freshdesk .Shift - Rotational shiftSalary KWork Mode - WFOLocation - BangaloreNotice period -...

  • Help Desk Engineer

    4 days ago

    Bengaluru, Karnataka, India Apptad Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Role : Help Desk EngineerLocation : Hyderabad/ BangaloreExp : 1-2 yearsCommunication skillsExcellentShifts RotationalWorking 6 days WFOJob Description Helpdesk Engineer – Experience 1 to 2 Years Responding to client IT support requests. Meeting with clients to diagnose software, networking, or hardware issues. Providing technical support on-site or...