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Microsoft Windows Support Specialist

3 weeks ago

Gandhinagar, Gujarat, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000

As a seasoned Technical Support Specialist, you'll take on the challenge of delivering top-notch assistance to customers grappling with Microsoft Windows and O365 issues. This is an exceptional opportunity to showcase your technical expertise and provide seamless support via chat.

About the Role:

We're seeking a highly skilled individual to spearhead our customer support efforts. As a key member of our team, you'll be responsible for providing prompt, clear, and effective solutions to our customers' queries.

  • Key Responsibilities:
  • Be the first point of contact for customers seeking assistance with Microsoft Windows & O365 issues.
  • Provide fast, clear, and effective solutions through chat support.
  • Create a positive experience by showing empathy and patience while troubleshooting.
  • Use your technical expertise to diagnose and resolve complex problems.

Requirements:

  • Type Speed: 35 WPM or higher (mandatory)
  • Experience: Prior experience in technical support via chat in Business to Customer
  • Communication Skills: Excellent written and verbal communication skills
  • Education: Any Graduate or Postgraduate (Degree Certificate & Consolidated Marksheet mandatory)
  • Technical Skills: Hands-on experience troubleshooting Microsoft Windows & O365 queries
  • Certifications: Certifications like Microsoft Certified: Azure Fundamentals or M365 Fundamentals are a strong plus
  • Problem-Solving Skills: Strong problem-solving skills and ability to thrive in a fast-paced environment
  • Customer Service Skills: Patience, empathy, and a customer-first mindset