
Advanced Windows Desktop Support Specialist
8 hours ago
Role Summary
We are seeking a skilled IT professional to provide advanced support for Windows desktop environments.
The ideal candidate will have strong expertise in Windows troubleshooting, Active Directory, Group Policy management, and experience with SCCM, Intune, and Windows 11. Familiarity with ITIL processes and remote desktop tools is essential.
- Provide L2 support for Windows desktop issues, ensuring timely resolution and minimal disruption.
- Administer and troubleshoot Active Directory, Group Policies, and basic network configurations.
- Deploy and manage systems using SCCM and Intune.
- Support Windows 11 rollout and ongoing maintenance.
- Utilize remote desktop tools for efficient user support.
- Follow ITIL best practices for incident, problem, and change management.
- Communicate effectively with end-users and escalate complex issues when necessary.
- Strong knowledge of Windows desktop support and troubleshooting.
- Hands-on experience with Active Directory, Group Policy, SCCM, and Intune.
- Understanding of networking fundamentals and configurations.
- Familiarity with remote support tools and ITIL framework.
- Excellent problem-solving and communication abilities.
The successful candidate will be responsible for providing high-quality technical support to our users, resolving complex technical issues efficiently, and contributing to the development of our IT team's skills and capabilities.
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