
IT Support Professional
4 hours ago
About this role
We are seeking a highly skilled IT support professional to join our team.
This is an exciting opportunity to work with cutting-edge technologies and make a real impact on the success of our organization.
Key Responsibilities:
- Serve as the primary point of contact for IT support via email, phone, or ticketing system.
- Provide basic troubleshooting for Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive).
- Support desktop environments: Windows OS, device setup, drivers, and peripheral support.
- Assist with user account management in Azure AD / Office 365 (password resets, license assignment, MFA setup).
- Evaluate complex issues and escalate them to senior engineers while documenting troubleshooting steps.
- Maintain accurate logs of issues and solutions in the ticketing system.
- Deliver end-user guidance on IT policies, best practices, and security awareness.
Required Skills & Qualifications:
- Fundamental knowledge of Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).
- Familiarity with Windows 10/11, desktop/laptop hardware, and network fundamentals (TCP/IP, DNS, VPN).
- Office365 admin portal, Exchange online, Teams, SharePoint, Azure.
- Excellent communication and problem-solving skills.
- Able to work collaboratively in a team environment and provide exceptional customer service.
Preferred (Nice to Have):
- Experience with ticketing systems (e.g., ConnectWise, ServiceNow).
- Exposure to Intune or other MDM solutions.
- Knowledge of common troubleshooting tools (Event Viewer, Task Manager, etc.).
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