IT Infrastructure Support Specialist

2 weeks ago

Kurnool, Andhra Pradesh, India beBeeSystemAdministrator Full time ₹ 15,00,000 - ₹ 25,00,000
System Administrator

Our team is looking for a skilled System Administrator to join our IT department. As a System Administrator, you will be responsible for monitoring and maintaining the infrastructure of our organization. This includes ensuring that all servers are running smoothly, troubleshooting any issues that arise, and implementing solutions to prevent future problems.

Responsibilities:

  • Monitor the infrastructure – CPU, memory, hard disk size, log size, and other vital server parameters on a regular schedule.
  • Report the details of any performance issues on the servers to the appropriate teams if beyond thresholds.
  • Monitor scheduled tasks on the system and ensure that the task has been successfully completed.
  • If there are any failures in the tasks, rerun the task.
  • Report any technical errors to the L2/L3 teams for resolution.
  • Monitor the email, Teams channel, and ticketing system for new items/tickets.
  • Update the items/tickets with an initial response.
  • Gather more details from business/end-user or other teams if required on the ticket.
  • Reproduce the issue in the testing environment and provide inputs to the L2 team member.
  • Validate the issue fixes in the internal testing environment based on customer inputs given (issue raised).
Required Skills and Qualifications:

We are looking for a candidate with the following skills and qualifications:

  • Should have had customer-facing experience of more than 3+ years.
  • Should have managed either application or infrastructure support at L1 level for at least 3 years.
  • SailPoint or IAM system support experience will be a big plus.
  • Should have had experience in both oral and written responses to customers within defined SLA.
  • Must be experienced in handling customer-related queries on system functionality and provide required support.
  • Should have experience in doing customer-issue-based validation.
  • Strong in written and verbal communication.
  • Technical background in Java/Scripting would be an added advantage.
Benefits:

We offer a competitive salary and benefits package, including:

  • 5-8 years of experience

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