IT Infrastructure Specialist

1 week ago

Kurnool, Andhra Pradesh, India beBeeSupport Full time ₹ 60,00,000 - ₹ 80,00,000

Job Title: Desktop Support Specialist

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Are you a skilled and proactive IT professional looking for a challenging role? We have an exciting opportunity for a Desktop Support Specialist to join our team.

As a key member of our IT department, the successful candidate will be responsible for providing high-quality technical support and assistance to our end-users. This includes troubleshooting hardware and software issues, installing and configuring new systems, and maintaining existing infrastructure.

The ideal candidate will have excellent problem-solving skills, strong communication abilities, and a willingness to learn and adapt to new technologies. If you are passionate about delivering exceptional customer service and are eager to take on new challenges, we encourage you to apply.

Key Responsibilities:

- Troubleshoot hardware and software issues related to desktops, laptops, printers, and other peripherals.

- Install, configure, and maintain Windows and macOS operating systems.

- Provide day-to-day support for Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.

- Assist with system upgrades, data migrations, and routine backups.

- Troubleshoot basic network issues (LAN, WAN, Wi-Fi) and VPN connectivity problems.

- Perform basic configuration and support of network devices such as routers, switches, and firewalls.

- Assist in IP address configuration and network printer setup.

Required Skills and Qualifications:

- Strong troubleshooting and problem-solving abilities.

- Basic understanding of Firewalls and Layer 2 Switches.

- Familiarity with ITSM tools for ticket management.

- Ability to work independently and prioritize tasks.

Benefits:

- Competitive salary and benefits package.

- Opportunities for professional growth and development.

- Collaborative and dynamic work environment.

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