Collections Professional

3 days ago


Hyderabad, Telangana, India myGwork Full time

This position with myGwork, a leading platform for the LGBTQ+ business community and inclusive employer of Amazon, offers an exciting opportunity to drive receivables resolution and deliver exceptional customer experiences. If you are a proactive and detail-oriented individual with a passion for collections, we invite you to apply.

About the Role

As a Collections Analyst, you will play a vital role in managing and resolving receivables-related queries received from Amazon customers. Your primary responsibility will be to facilitate timely payment by supporting customers through billing issues, account reconciliations, and driving monthly collection targets.

The ideal candidate will possess strong ownership skills, be a quick learner, and demonstrate self-motivation. You will work closely with Amazon's customers to resolve challenges and ensure timely escalation of high-risk accounts to management.

Key Responsibilities
  • Understand Accounts Receivables processes and procedures.
  • FOLLOW UP WITH CUSTOMERS VIA EMAILS AND PHONE CALLS TO ENSURE TIMELY COLLECTION OF PAYMENTS FOR ASSIGNED PORTFOLIO.
  • Maintain detailed post-correspondence updates on accounts receivable records to ensure accurate aging, credits, collections, uncollectible amounts, and miscellaneous differences.
  • Monitor high-risk accounts and escalate challenges to management in a timely manner.
  • Continuously look for ways to improve the customer experience.
  • Assist in streamlining and improving the accounts receivable process by identifying areas for improvement.
  • Meet monthly productivity goals.
BASIC QUALIFICATIONS

A Bachelor's degree in Accounting and Commerce (B.Com) is required.

PREFERRED QUALIFICATIONS
  • 3+ years of finance operations, shared services, accounts payable, accounts receivable (collections), or general ledger experience.
  • Advanced knowledge of Microsoft Excel, including pivot tables, macros, index/match, vlookup, VBA, data links, etc.
What We Offer

myGwork's inclusive culture empowers employees to deliver exceptional results for our customers. As an employee, you can expect:

  • An estimated salary range of $55,000 - $70,000 per year, depending on location and experience.
  • A dynamic and supportive work environment.
  • Opportunities for growth and professional development.
  • Inclusive benefits and perks.


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