Salesforce Service Cloud Optimization Specialist
1 week ago
We are seeking an experienced Salesforce Service Cloud expert to optimize and support our Salesforce platform.
Key Responsibilities:- Service Cloud Enhancement
- Provide day-to-day administration, troubleshooting, and support of the Salesforce Service Cloud platform, focusing on case management, service console, Einstein Bots, and knowledgebase.
- Routing Configurations: Manage and optimize Omnichannel routing, ensuring efficient and effective service delivery across customer service teams.
- Workflow Automation
- Design and enhance workflows, validation rules, and automated processes using Flow, Process Builder, and Workflow Rules for streamlined deployment.
- Implement REST and SOAP APIs to integrate Salesforce with external systems. Utilize CI/CD tools (Jenkins, GitHub, Bitbucket, and VS Code) to maintain deployment pipelines and ensure reliable releases.
- UI Customization
- Develop and configure user interfaces using Lightning Web Components (LWC), Aura Components, Lightning Data Service, and Lightning Messaging Service to enhance user experiences.
- Process Migration & Optimization
- Migrate complex workflows and Process Builders into Flows to reduce technical debt and improve automation.
- Configure and develop Salesforce using Apex, Triggers, Flows, and LWC.
- Service Cloud Expertise
- Minimum of 3 years working with Salesforce Service Cloud, including case management, service console, and knowledge base.
- Experience
- At least 2 years of hands-on experience with Omnichannel routing and management.
- Technical Skills
- Proficient in Apex, Triggers, Flows, and LWC; hands-on experience with Ant tool, Workbench, and Change Sets for configuration.
- Automation
- Strong background in Salesforce integration, CI/CD processes, and automation through tools like Flow, Process Builder, and Workflow Rules.
Estimated Salary: ₹12,00,000 - ₹18,00,000 per annum.
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