Salesforce Service Cloud Developer

1 week ago


Pune, Maharashtra, India QCENTRIO PRIVATE LIMITED Full time

We are seeking a seasoned Salesforce Service Cloud professional to join our team at QCentrio Private Limited.

Job Description:
  • Service Cloud Administration
    • Deliver day-to-day administration, troubleshooting, and support of the Salesforce Service Cloud platform, focusing on case management, service console, Einstein Bots, and knowledge base.
    • Optimize Omnichannel routing configurations for efficient and effective service delivery across customer service teams.
  • Workflow & Automation
    • Design and enhance workflows, validation rules, and automated processes using Flow, Process Builder, and Workflow Rules for streamlined deployment.
    • Implement REST and SOAP APIs to integrate Salesforce with external systems, leveraging CI/CD tools like Jenkins, GitHub, Bitbucket, and VS Code for reliable releases.
  • UI Customization
    • Develop and configure user interfaces using Lightning Web Components (LWC), Aura Components, Lightning Data Service, and Lightning Messaging Service to enhance user experiences.
  • Process Migration & Optimization
    • Migrate complex workflows and Process Builders into Flows to reduce technical debt and improve automation.
    • Configure and develop Salesforce using Apex, Triggers, Flows, and LWC.
Requirements:
  • Service Cloud Expertise
    • A minimum of 3 years' experience working with Salesforce Service Cloud, including case management, service console, and knowledge base.
  • Experience
    • At least 2 years' hands-on experience with Omnichannel routing and management.
  • Technical Skills
    • Proficient in Apex, Triggers, Flows, and LWC; hands-on experience with Ant tool, Workbench, and Change Sets for configuration.
  • Automation
    • A strong background in Salesforce integration, CI/CD processes, and automation through tools like Flow, Process Builder, and Workflow Rules.
Benefits:
  • An estimated salary range of ₹12,00,000 - ₹18,00,000 per annum.


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