Support Expert

2 weeks ago

Hubli, Karnataka, India beBeeCustomerService Full time ₹ 40,00,000 - ₹ 75,00,000

At LawSikho, we are seeking a dedicated and enthusiastic individual to provide exceptional support to our students.

About the Role:

The Customer Support Specialist will be responsible for providing high-quality customer service to our students through various channels. This includes responding promptly and effectively to inquiries via email and phone, providing accurate information about courses, policies, and procedures, and proactively reaching out to students to understand and address their concerns.

The ideal candidate will have excellent communication skills, both written and verbal, and be proficient in Google Sheets and Docs as well as customer support software. They will also have a good understanding of management practices and techniques, and be able to work independently with minimal supervision.

Key Responsibilities:
  • Responding to Inquiries: Respond promptly and effectively to student inquiries via email and phone, ensuring that all queries are resolved in a timely and professional manner.
  • Providing Information: Provide accurate information about courses, policies, and procedures to students, while maintaining a high level of professionalism and empathy in all interactions.
  • Proactive Support: Proactively reach out to students to understand and address their concerns, monitoring and evaluating student feedback and ratings to identify areas for improvement in the support process.
  • Addressing Complaints: Address and resolve student complaints and concerns, focusing on achieving high Customer Satisfaction (CSAT) scores.
  • Staying Up-to-Date: Stay up-to-date with company course offerings, updates, and promotions, continuously educating yourself about the online education industry and relevant trends.
Requirements:
  • Experience: 1 year of experience in customer support or a related field.
  • Education: Bachelor's degree in business administration or a relevant field.
  • Communication Skills: Excellent English communication skills (both written and spoken).
  • Technical Skills: Proficiency in Google Sheets and Docs, as well as customer support software.
  • Other Requirements: Good understanding of management practices and techniques.

  • Expert Jira Technical Support Specialist

    1 week ago

    Hubli, Karnataka, India beBeeTechnical Full time ₹ 12,00,000 - ₹ 18,00,000

    Job Title: Expert Jira Technical Support SpecialistWe are seeking a skilled technical support expert to provide critical technical assistance during high-priority incidents, troubleshoot complex system logs, and resolve project-specific blockers.This role requires extensive experience in Atlassian tool administration, including JIRA and Confluence (both...

  • Expert Technical Support Specialist

    2 weeks ago

    Hubli, Karnataka, India beBeeExpert Full time US$ 60,000 - US$ 80,000

    We are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide expert technical support and troubleshooting services to our customers.Key Responsibilities:Diagnose and resolve complex technical issues using advanced problem-solving skills.Collaborate with cross-functional teams to develop and...

  • Help Desk Technical Support Expert

    2 weeks ago

    Hubli, Karnataka, India beBeeTechnologist Full time US$ 80,000 - US$ 1,20,000

    Technical Support Specialist\This is a hands-on role that requires excellent technical skills and communication abilities. You will be working closely with cross-functional teams to resolve technical issues and ensure seamless support for internal and external users.\Responsibilities:\\Provide top-notch technical assistance via various channels, including...

  • Tech Support Expert

    2 weeks ago

    Hubli, Karnataka, India beBeeCustomerSupport Full time ₹ 30,00,000 - ₹ 80,00,000

    Job Title: Technical Support Specialist">Our company is seeking a skilled Technical Support Specialist to provide exceptional support to our customers. This role involves resolving technical issues efficiently and effectively.">Responsibilities:">">Respond to customer inquiries and provide technical assistance in a timely manner.">Diagnose and troubleshoot...

  • Technical Support Specialist

    2 weeks ago

    Hubli, Karnataka, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000

    Technical Support ProfessionalWe are seeking a skilled and knowledgeable individual to join our team as a technical support professional.About the Role: As a technical support specialist, you will be responsible for providing expert-level technical assistance to end-users, troubleshooting hardware and software issues, and ensuring seamless IT operations.Main...

  • Technical Support Expert

    2 weeks ago

    Hubli, Karnataka, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 16,00,000

    Job Description">We are seeking a skilled Technical Support Specialist to join our team. This is an exciting opportunity for individuals with technical expertise and excellent communication skills.Key Responsibilities">Provide technical assistance to clients via phone, email, or chatTroubleshoot and resolve technical issues related to software applications,...

  • Customer Support Expert

    1 week ago

    Hubli, Karnataka, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 12,00,000

    Our company is a pioneer in low-cost, decentralized Wi-Fi networks using DePIN and Web3 technologies to deliver affordable, high-speed internet across India.This role demands adaptability, technical fluency, and strong interpersonal skills. We are seeking a dynamic individual who can thrive in a startup environment.Main Responsibilities:Providing top-tier...

  • Technical Support Specialist

    1 week ago

    Hubli, Karnataka, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000

    Job OverviewWe are seeking a highly skilled technical professional to join our team as a Support Specialist.This role requires someone who can think critically, manage competing priorities, and remain composed under pressure in a fast-paced environment.Main ResponsibilitiesProvide support and incident management services to end-users.Take ownership of...

  • Infrastructure Expert

    2 weeks ago

    Hubli, Karnataka, India beBeeInfrastructure Full time ₹ 15,00,000 - ₹ 20,00,000

    We are seeking a skilled professional to fill the role of Infrastructure Expert. In this position, you will be responsible for designing and implementing scalable and reliable systems using DevOps practices.Main Responsibilities:To develop and maintain efficient infrastructure systems that meet our business needs.To collaborate with cross-functional teams to...

  • Sales and Technical Support Professional

    2 weeks ago

    Hubli, Karnataka, India beBeeExpert Full time ₹ 5,00,000 - ₹ 10,00,000

    Technical Support and Solutions ExpertWe are a pioneering SaaS startup that leverages AI-driven technology to revolutionize the collections industry with efficient and compliant solutions. Our innovative approach enables lenders, agencies, and medical providers to recover past-due balances effectively.This role requires an exceptional blend of technical...