Technical Support Expert

1 week ago


Hubli, Karnataka, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 16,00,000
Job Description">

We are seeking a skilled Technical Support Specialist to join our team. This is an exciting opportunity for individuals with technical expertise and excellent communication skills.

Key Responsibilities">
  • Provide technical assistance to clients via phone, email, or chat
  • Troubleshoot and resolve technical issues related to software applications, hardware devices, and network connectivity
  • Maintain accurate records of customer interactions using CRM software
Performance Metrics">
  • Meet performance targets for quality metrics such as first-call resolution rate, average handling time, and customer satisfaction
Required Skills and Qualifications">

To be successful in this role, you will need:

  • 2-5 years of experience in BPO/Call Centre environment with a focus on international voice processes (blended) for technical support
  • Bachelor's degree in Any Technical Specialization (BCA/B.Tech/B.E.)
  • Strong communication skills with excellent verbal and written English proficiency
  • Ability to work rotational shifts including night shifts
Benefits">

As a member of our team, you can expect:

  • Comprehensive training and development opportunities
  • A collaborative and dynamic work environment
  • Opportunities for career growth and advancement
Other Information">

Please submit your resume and cover letter to us.

NIIT is an equal opportunity employer.



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