Tech Support Expert

2 weeks ago


Hubli, Karnataka, India beBeeCustomerSupport Full time ₹ 30,00,000 - ₹ 80,00,000

Job Title: Technical Support Specialist

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Our company is seeking a skilled Technical Support Specialist to provide exceptional support to our customers. This role involves resolving technical issues efficiently and effectively.

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Responsibilities:

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  • Respond to customer inquiries and provide technical assistance in a timely manner.">
  • Diagnose and troubleshoot hardware and software issues, utilizing problem-solving skills to resolve complex problems.">
  • Document and track customer interactions in our support system for future reference.">
  • Collaborate with other teams to resolve complex technical issues.">
  • Provide training and support to customers on product usage, ensuring they have the necessary knowledge to use our products effectively.">
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Qualifications:

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  • Bachelor's degree in Computer Science or a related field is required.">
  • Relevant certifications are highly valued.">
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Required Skills:

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  • Strong problem-solving skills and analytical thinking.">
  • Excellent communication and interpersonal skills, with the ability to interact effectively with customers and colleagues.">
  • Proficiency in troubleshooting technical issues, with a focus on efficient resolution.">
  • Experience with customer support software and systems.">
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Preferred Skills:

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  • Familiarity with networking concepts and cloud services.">
  • Knowledge of cloud applications and services.">


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