
HR Operations Manager
13 hours ago
Job Role:
Senior HR Service Delivery Specialist Trainer
Overview:
As a seasoned Human Resources professional, this role entails overseeing the execution of HR service delivery processes. Ensuring operational efficiency, regulatory compliance, and employee satisfaction is paramount to success in this position.
Key Responsibilities:
- Design and implement end-to-end HR service delivery processes for onboarding, data management, payroll coordination, benefits administration, and offboarding with optimal results.
- Develop and maintain comprehensive knowledge of labor laws, data privacy regulations, and organizational HR policies to ensure seamless compliance.
- Manage and optimize the performance of HR service platforms including Workday, SuccessFactors, Oracle HCM, and ServiceNow HRSD.
- Drive continuous improvement initiatives focused on process optimization, accuracy, and enhanced employee experience.
- Monitor and analyze service metrics, producing reports on SLA adherence, case resolution, and employee satisfaction levels.
- Collaborate closely with HR business partners, Centers of Excellence (COEs), and leadership to align HR service delivery strategies with organizational objectives.
- Provide expert training and mentorship to new hires and graduate trainees on HR processes, systems, and compliance requirements.
- Effectively handle complex HR service cases and escalations with professionalism and resolution focus.
- Support global/regional HR service delivery models, shared service centers, or COE frameworks by providing critical expertise.
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