Virtual Administrative Assistant
3 weeks ago
About Us
DentistFind is a leading Marketing Performance Management suite for dental offices in Canada. Our team is dedicated to providing high-value marketing services to connect our clients with their ideal patients and deliver the care they need.
Job Summary
We are seeking a skilled Virtual Administrative Assistant to provide administrative support to our Sales & Client Success Team. The successful candidate will be responsible for organizing meetings, monitoring calendars, and managing administrative responsibilities, including customer service and project management.
Key Responsibilities
- Manage the overall relationship with assigned clients, including onboarding, implementation, training, and ensuring high customer satisfaction levels.
- Onboard new clients to understand our company's products, programs, and services, and ensure a smooth launch on time, on budget, and on scope.
- Maintain and develop Client Success strategies and best practices, working closely with our Marketing Team to create client support content.
- Access our systems to track Client Success Metrics, generate monthly reports for clients and senior management, and proactively maintain communication channels with clients.
- Clearly communicate company values and update clients on new products, programs, or marketing initiatives, documenting resolutions for reporting and creating a resolution database.
- Perform other ad-hoc tasks assigned by the Manager.
Requirements and Qualifications
- At least 2 years of experience as a Virtual Admin Assistant with stakeholder management skills.
- Strong verbal and written communication, strategic planning, and project management skills.
- Analytical and process-oriented mindset.
- Comfortable working across multiple departments in a deadline-driven environment.
- A team player, self-starter, and multitasker who can quickly adjust priorities.
Preferred Skills and Qualifications
- Bachelor's degree in Business Management, Marketing, or Communications.
- Knowledge of Client Relationship Management and Project Management Tools.
Working Arrangements
We offer a full-time, remote working arrangement with flexible hours between 6 am and 6 pm Eastern Standard Time (EST). If you're not comfortable using a time-tracking tool, please don't apply.
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