Leader of Customer Success

7 days ago

Vijayawada, Andhra Pradesh, India beBeeDirector Full time ₹ 13,67,046 - ₹ 21,35,269

Our team is seeking a skilled professional to lead and manage post-implementation customer support activities within our software company operating in the banking domain.

Key Responsibilities:
  • Manage application support teams, provide guidance and support to ensure effective execution of projects.
  • Develop strong relationships with clients, understanding their needs and aligning services to meet their expectations.
  • Ensure early identification and reporting of possible product defects actively collaborating with implementation teams and communicating findings to the product development team for continuous improvement.
  • Define and implement service delivery strategies, ensuring efficient processes and timely project completion.
  • Drive business growth by identifying new opportunities within existing accounts and actively seeking new clients.
  • Maintain customer relationships and increase CSI.
  • Ensure that support provided is within the agreed SLAs.
  • Plan, communicate and execute change requests throughout the support lifecycle.
  • Guide and review Requirements Documents for change requests.
  • Identify and manage risks, assumptions, issues, and dependencies of the project and communicate through project status reports and project boards.
  • Support contracts and SLA management.
Requirements:
  • 10 years of experience in IT company, well versed in Microsoft Tech Stack and cloud environment.
  • Experience in L3 support to enterprise clients such as banks.
  • Bachelor's or master's degree in Computer Science.
  • Banking experience will be an advantage.
  • Relevant certifications (e.g., PMP, ITIL) would be an advantage.
  • Strong leadership abilities, with the ability to inspire and motivate a team.
About Our Company:

We are a global technology company with more than two decades of expertise in the Financial Services industry. We develop omni-channel delivery, customer engagement, branch automation and loan origination solutions based on Microsoft technology (Azure, Dynamics 365, Power Platform) for banks and insurance companies worldwide.

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