Customer Success Liaison

2 days ago

Vijayawada, Andhra Pradesh, India beBeeCustomerSupport Full time ₹ 60,00,000 - ₹ 1,20,00,000
Job Overview

The Role of a Customer Support Engineer involves providing critical assistance to customers worldwide through various support channels.

This position requires exceptional communication and problem-solving skills, as well as the ability to collaborate effectively with cross-functional teams.

Key Responsibilities:
  • Customer Interaction: Engage with customers to gather information and resolve issues in a timely and efficient manner.
  • Issue Resolution: Explain customer responsibilities in resolving issues and provide clear guidance on next steps and status.
  • Cross-Functional Collaboration: Work closely with other teams to deliver comprehensive support services that meet customer needs.
  • Troubleshooting: Develop strong technical knowledge of the Azure Platform and architecture, and apply this expertise to troubleshoot online account and login issues.
Requirements and Qualifications:
  • Technical Knowledge: Acquire in-depth understanding of commerce platform concepts and procedures, including online services and billing systems.
  • Communication Skills: Possess effective communication skills to inspire confidence and trust with customers.
  • Problem-Solving: Demonstrate strong problem-solving skills, applying exploratory learning techniques to resolve complex issues.
Benefits:

As a Customer Support Engineer, you will have the opportunity to work with a global team, develop your technical skills, and make a meaningful impact on our customers' experiences.

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