Customer Experience Specialist

1 day ago

Vijayawada, Andhra Pradesh, India beBeeCustomerExperience Full time ₹ 7,00,000 - ₹ 15,00,000
Job Description:

We are seeking a skilled CRM Executive to join our team. The ideal candidate will have excellent customer service skills, be proficient in using CRM software, and have a proven track record of providing exceptional customer experiences.

The successful candidate will be responsible for handling customer inquiries, providing prompt and accurate responses, and resolving issues efficiently. They will also be required to maintain a high level of customer service by demonstrating empathy, professionalism, and a customer-centric approach.

The CRM Executive will work closely with the sales team to provide seamless support throughout the sales process. They will also be responsible for utilizing CRM software to track customer interactions, document inquiries, and generate reports.

In addition, the CRM Executive will analyze customer data to identify patterns, trends, and opportunities for improvement. They will ensure compliance with company policies and procedures, as well as legal and regulatory requirements.

The CRM Executive will contribute to the development and implementation of CRM processes and protocols. They will continuously update product knowledge to provide accurate information to customers.

Required Skills and Qualifications:
  • Bachelor's degree in a relevant field or equivalent experience
  • Proven experience in a customer service or CRM role, preferably in the real estate or housing industry
  • Excellent verbal and written communication skills in English and Hindi
  • Strong interpersonal skills with the ability to build rapport and maintain positive customer relationships
  • Proficiency in using CRM software and tools
  • Analytical mindset with the ability to analyze customer data and generate insights
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously
  • Detail-oriented with strong organizational and problem-solving skills
Benefits:

This is an excellent opportunity to provide exceptional customer satisfaction in a successful large-scale housing project. Associating with projects built directly under state government policy will help in growth of individual seeking career in similar fields.

How to Apply:

If you are passionate about providing exceptional customer service, possess excellent communication skills, and thrive in a dynamic and challenging environment, we invite you to apply.

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