Customer Experience Specialist

8 hours ago

Vijayawada, Andhra Pradesh, India beBeeQuality Full time ₹ 12,00,000 - ₹ 15,00,000

Delivering Exceptional Customer Experiences:

Job Summary

The Call Quality Analyst will play a pivotal role in enhancing the effectiveness and quality of customer interactions. This key position involves evaluating recorded sales calls against defined standards, identifying areas for improvement, and collaborating with trainers to design solutions.

  • Evaluating Sales Calls: Carefully listening to and assessing recorded sales calls against set quality benchmarks.
  • Identifying Strengths and Gaps: Analyzing sales conversations to pinpoint strengths and weaknesses, focusing on customer satisfaction, compliance, and overall effectiveness.
  • Preparing Feedback Reports: Crafting detailed reports highlighting key insights and recommendations for skill development and process enhancement.
  • Collaboration and Implementation: Working closely with trainers to create tailored solutions and provide actionable feedback that drives improvements.

Key Qualifications:

  • A minimum of 1–3 years of experience in quality analysis, call auditing, or training support, preferably in a sales-driven environment.
  • Strong analytical, reporting, and communication skills, with the ability to provide constructive feedback.
  • Excellent interpersonal and teamwork skills, with a hunger to learn and contribute to continuous improvement.

Requirements

  • Education: A Bachelor's degree in a relevant field (Marketing, Business, or Communication).
  • Skills: Strong communication and interpersonal skills, excellent analytical and problem-solving skills, and the ability to work independently and as part of a team.

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