ServiceNow Optimization Specialist

4 days ago


Anantapur, Andhra Pradesh, India beBeeServicenow Full time ₹ 15,00,000 - ₹ 20,00,000
ServiceNow Lead and Admin Position

We are seeking a highly skilled ServiceNow Lead and Admin to oversee the management and optimization of our ServiceNow platform across various modules. The successful candidate will be responsible for leading system administration, platform upgrades, automation, catalog design, workflow optimization, and stakeholder engagement across HR, IT, and Facilities.

The ideal candidate will have 7+ years' experience with ServiceNow modules, including expertise in Flow Designer, scripting, ACLs, and integration. They should also possess strong experience with metrics, SLAs, upgrades, scoped apps, and data handling.

Key Responsibilities:

  • Manage Configurations and Catalog Items: Oversee configurations, catalog items, flows, and SLAs to ensure seamless platform operations.
  • Lead Knowledge Transfer Sessions and Audits: Conduct knowledge transfer sessions and audits to guarantee compliance and adherence to best practices.
  • Drive Automation and Performance Tracking: Develop and implement automation strategies and performance tracking metrics to optimize platform efficiency.
  • Ensure Audit Readiness and Support Compliance Efforts: Ensure the platform is audit-ready and support compliance efforts to maintain regulatory requirements.
  • Coordinate with Vendors and Internal Teams: Collaborate with vendors and internal teams to plan roadmaps and drive strategic initiatives.

Requirements:

  • 7+ years' experience with ServiceNow modules.
  • Expertise in Flow Designer, scripting, ACLs, and integration.
  • Strong experience with metrics, SLAs, upgrades, scoped apps, and data handling.


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