Senior Customer Experience Specialist

1 day ago

Jamnagar, Gujarat, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 8,00,000
Customer Service Representative

We are seeking a highly motivated and customer-focused professional to provide exceptional customer satisfaction in a large-scale housing project. As a Customer Service Representative, you will play a crucial role in delivering outstanding service and support to our customers.

Job Description:

The ideal candidate will have excellent verbal and written communication skills in English and Hindi. You will be responsible for handling customer inquiries, providing prompt and accurate responses, and resolving issues efficiently.

  • Handle customer inquiries and provide prompt and accurate responses.
  • Maintain a high level of customer service by demonstrating empathy, professionalism, and a customer-centric approach.
  • Collaborate with the sales team to provide seamless support throughout the sales process.
  • Utilize CRM software to track customer interactions, document inquiries, and generate reports.
Required Skills and Qualifications:
  • Bachelor's degree in a relevant field or equivalent experience.
  • Proven experience in a customer service or CRM role, preferably in the real estate or housing industry.
  • Excellent interpersonal skills with the ability to build rapport and maintain positive customer relationships.
  • Proficiency in using CRM software and tools.
  • Analytical mindset with the ability to analyze customer data and generate insights.
Benefits:

This is an excellent opportunity to develop your career in a dynamic and supportive environment. As a valued member of our team, you will have access to ongoing training and development opportunities.

Others:

As a Customer Service Representative, you will work closely with our sales team to ensure seamless support throughout the sales process. You will also have the opportunity to contribute to the development and implementation of CRM processes and protocols.

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