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Operations Associate Role Overview
The Operations Associate plays a pivotal role in delivering exceptional customer experiences and driving business growth. This key member of the operations team will be responsible for proactively engaging with inbound leads, guiding them through the booking process, and converting inquiries into confirmed bookings.
Key Responsibilities:
- Engage with customers to understand their needs and preferences.
- Guide customers through the booking process, ensuring seamless transactions.
- Convert inquiries into confirmed bookings, achieving sales targets.
- Collaborate with marketing and supply teams to optimize the booking process.
Requirements:
- Exceptional communication skills, verbal and written.
- Strong active listening skills, ensuring customer satisfaction.
- Effective time management and organizational abilities.
- Proficiency in objection handling, negotiation, and closing techniques.
- Familiarity with CRM tools or similar software.
What We Offer:
- A competitive salary with performance-driven incentives.
- Flexible working hours with remote work opportunities.
- A dynamic, collaborative, and growth-oriented work environment.
If you are passionate about sales, customer success, and creating meaningful change, we encourage you to apply for this exciting opportunity.
