Front Office Receptionist
4 weeks ago
Job Summary:
We are seeking a highly skilled and professional Front Office Receptionist to join our team at Sisco Jobs. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to work effectively in a fast-paced environment.
Key Responsibilities:
- Manage the Front Desk operations, ensuring a smooth and efficient experience for all visitors and customers.
- Greet and assist clients, walk-in enquiries, and vendors in a professional and courteous manner.
- Ensure all interactions between the administration, employees, customers, and outside services run smoothly.
- Answer telephones and direct callers to the appropriate associate.
- Provide callers with information, such as company address, directions to the company location, company fax numbers, company website, and other related information.
- Receiving, time stamping, sorting, and forwarding the incoming mail.
- Follow-up with clients/customers.
- Manage documents electronically and prepare reports for the Director.
Mentor:
- Engage with Students and Parents for admissions, class schedules, course completion, and future endeavors.
- Be an active mentor for all students before and after joining the course.
- Ensure all online classes and offline classes are running smoothly.
- Monitor the course schedule and inform the sales team about the completion.
- Coordinate with trainers and collect information like attendance, feedback, and reports.
Reporting to the HR & Admin:
Required Skills:
- Any graduate with 1 to 2 years of experience working as a Receptionist, Front Office Admin, and Front Desk Associate or as a Customer Service Executive facing the customers.
- Highly professional appearance as the first 'face' of the office.
- Able to explain the products or services to walk-in customers.
- Good Telephone Etiquette Skills.
- Excellent communication skills in English and Tamil.
- Should be able to listen, understand, and communicate well over the phone.
- Proficient in Microsoft Outlook, Excel, Word, PowerPoint.
- Problem-solver with good time-management abilities.
Requirements:
Quick to action, positive, and goal-oriented. Fluent in spoken and written communication in English & Tamil. Fluency in other languages would be an added advantage. Conversant in using MS Office tools. Should have had 2-6 years of experience in B2B Sales in Ed Tech industry.
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