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Front Office Operations Manager

1 month ago

Chennai, Tamil Nadu, India Kaarlo Training & HR Solutions Pvt. Ltd. Full time
Job Summary

We are seeking a highly skilled and experienced Front Office Manager to join our team at Kaarlo Training & HR Solutions Pvt. Ltd. The successful candidate will be responsible for overseeing the day-to-day operations of the front desk, ensuring the highest levels of guest satisfaction, and maintaining excellent customer service standards.

Key Responsibilities
  • Guest Services:
    • Provide a warm and friendly welcome to guests, addressing their needs and resolving any complaints or concerns in a timely and professional manner.
    • Ensure all guest inquiries and requests are handled promptly and efficiently.
  • Staff Management:
    • Recruit, train, and supervise front office staff, including receptionists, concierge, and bell staff.
    • Schedule and manage staffing levels to ensure adequate coverage at all times.
    • Conduct regular performance evaluations and provide feedback and coaching to team members.
  • Operations Management:
    • Oversee the daily operations of the front desk, ensuring smooth and efficient check-in/check-out processes.
    • Manage room assignments and reservations to maximize occupancy and revenue.
    • Ensure compliance with hotel policies and procedures.
  • Financial Responsibilities:
    • Assist in the development and management of the front office budget.
    • Monitor and control expenses, ensuring adherence to financial targets.
    • Handle billing and payment processes, ensuring accuracy and efficiency.
  • Communication and Coordination:
    • Coordinate with other departments to ensure seamless guest experiences.
    • Communicate effectively with staff and management, providing regular updates and reports.
    • Handle correspondence and communication with guests, travel agents, and booking platforms.
  • Technology and Systems:
    • Ensure proper use and maintenance of front office systems and software.
    • Train staff on new technologies and system updates.
    • Troubleshoot and resolve technical issues related to front office operations.
  • Quality Assurance:
    • Monitor guest feedback and implement improvements to enhance guest satisfaction.
    • Conduct regular inspections of the front office area to ensure cleanliness and organization.
    • Maintain a high standard of personal appearance and professionalism.
    Requirements
    • Education: Bachelor's degree in Hospitality, Business Administration, or related field.
    • Experience: Minimum 3 years of experience in a front office management role, preferably in a hotel or hospitality setting.
    • Skills: Excellent communication and leadership skills, ability to work in a fast-paced environment, and proficiency in front office systems and software.