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Female Front Office Manager Chennai

1 month ago


Chennai, Tamil Nadu, India Kaarlo Training & HR Solutions Pvt. Ltd. Full time
Job Summary

We are seeking a highly skilled and experienced Female Front Office Manager to join our team at Kaarlo Training & HR Solutions Pvt. Ltd. in Chennai. The successful candidate will be responsible for overseeing the day-to-day operations of the front desk, ensuring the highest levels of guest satisfaction, and managing the front office team to deliver exceptional customer service.

Key Responsibilities
  • Guest Services:
    • Provide a warm and friendly welcome to guests, addressing their needs and resolving any complaints or concerns in a timely and professional manner.
    • Ensure all guest inquiries and requests are handled promptly and efficiently, maintaining a high level of guest satisfaction.
  • Staff Management:
    • Recruit, train, and supervise front office staff, including receptionists, concierge, and bell staff, to ensure they have the skills and knowledge to deliver exceptional customer service.
    • Schedule and manage staffing levels to ensure adequate coverage at all times, maintaining a high level of productivity and efficiency.
  • Operations Management:
    • Oversee the daily operations of the front desk, ensuring smooth and efficient check-in/check-out processes, and managing room assignments and reservations to maximize occupancy and revenue.
    • Ensure compliance with hotel policies and procedures, maintaining a high level of quality and consistency.
  • Financial Responsibilities:
    • Assist in the development and management of the front office budget, monitoring and controlling expenses to ensure adherence to financial targets.
    • Handle billing and payment processes, ensuring accuracy and efficiency, and maintaining a high level of financial management.
  • Communication and Coordination:
    • Coordinate with other departments, including housekeeping and maintenance, to ensure seamless guest experiences and maintain a high level of communication and collaboration.
    • Communicate effectively with staff and management, providing regular updates and reports, and maintaining a high level of transparency and accountability.
  • Technology and Systems:
    • Ensure proper use and maintenance of front office systems and software, maintaining a high level of technical expertise and knowledge.
    • Train staff on new technologies and system updates, ensuring they have the skills and knowledge to deliver exceptional customer service.
  • Quality Assurance:
    • Monitor guest feedback and implement improvements to enhance guest satisfaction, maintaining a high level of quality and consistency.
    • Conduct regular inspections of the front office area to ensure cleanliness and organization, maintaining a high level of quality and consistency.
Benefits

Career Growth and Development Opportunities

Guest Services: Provide a warm and friendly welcome to guests, addressing their needs and resolving any complaints or concerns in a timely and professional manner.

Staff Management: Recruit, train, and supervise front office staff, including receptionists, concierge, and bell staff, to ensure they have the skills and knowledge to deliver exceptional customer service.

Operations Management: Oversee the daily operations of the front desk, ensuring smooth and efficient check-in/check-out processes, and managing room assignments and reservations to maximize occupancy and revenue.

Financial Responsibilities: Assist in the development and management of the front office budget, monitoring and controlling expenses to ensure adherence to financial targets.

Communication and Coordination: Coordinate with other departments, including housekeeping and maintenance, to ensure seamless guest experiences and maintain a high level of communication and collaboration.

Technology and Systems: Ensure proper use and maintenance of front office systems and software, maintaining a high level of technical expertise and knowledge.

Quality Assurance: Monitor guest feedback and implement improvements to enhance guest satisfaction, maintaining a high level of quality and consistency.