Business Partner Associate

24 hours ago

Bharatpur, Rajasthan, India beBeeCustomerSupport Full time ₹ 60,00,000 - ₹ 1,20,00,000
About the Role

We are seeking a seasoned Business Partner Associate to serve as the primary point of contact for our partners, ensuring exceptional service and swift resolution of technical and operational issues.

Key Responsibilities
  • Partner Query Support:
    • Respond to partner inquiries via email, live chat, or ticketing systems.
    • Maintain strong First Response Time (FRT) and meet chat acceptance Service Level Agreements (SLAs).
  • Service Excellence:
    • Ensure Customer Satisfaction (CSAT) scores of 95%+ by delivering timely, accurate, and empathetic support.
    • Maintain high-quality written communication with typing speeds of 70+ words per minute.
  • Partner Onboarding & Integration:
    • Guide partners through the onboarding process and assist with dashboard integrations.
    • Understand unique business use cases of partners and deliver tailored support solutions.
  • Cross-Team Collaboration:
    • Work with Product, Technical, and Sales teams to resolve escalations and improve the partner experience.
    • Ensure clear documentation, consistent follow-ups, and structured handovers for ongoing cases.
Requirements
  • 2–4 years of experience in partner or customer support roles.
  • A solid understanding of Application Programming Interfaces (APIs), Webhooks, and third-party integration workflows.
  • Proficiency with tools like Freshdesk, Zendesk, Intercom, or similar platforms.
  • Excellent verbal and written communication skills.
What We Offer
  • A dynamic work environment that fosters growth and development.
  • Opportunities to work with a diverse range of partners and develop expertise in multiple areas.
  • A competitive compensation package and benefits.

This is an excellent opportunity for someone looking to take their career to the next level and make a real impact in the industry. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply.

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