Technical Support Specialist

3 days ago

Chennai, Tamil Nadu, India beBeeMicrosoft Full time ₹ 1,04,000 - ₹ 1,30,878

This role is perfect for a highly skilled professional who thrives in a dynamic and fast-paced environment.

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  • Providing advanced technical support and expertise, handle escalated issues, perform in-depth troubleshooting, and collaborate closely with other support tiers and technical teams to ensure timely resolution of complex problems.
  • Investigate and resolve escalated technical issues related to Microsoft Dynamics 365 modules, including Sales, and Customer Service

We are looking for a talented individual with a strong functional knowledge in MS Dynamics, Power Platform, Azure cloud.

The ideal candidate will be able to work under pressure and manage highly critical production incidents.

They should also have excellent communication skills, ability to co-ordinate with peer members and be an active team player.

In addition, they must have excellent analytical skills and be proficient in MS Dynamics CRM, Power platform, Azure Microsoft Entra, Admin Center.

Bonus points if they have experience with SQL, XML, and JSON.

Responsibilities include:

  • Handling tickets routed by L1 support or producing tickets for any issue observed.
  • Deeper functional understanding of systems and applications, handling complex problems that require higher expertise.
  • Executing and carrying out required technical work to bring about a resolution to the initial issue.
  • Working the life cycle of a help desk incident.

We encourage our employees to continuously learn and grow. We offer training opportunities to enhance your skill set and advance your career.

Award winning company culture with flexible working arrangements, open communication, continuous feedback, and regular check-ins.

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