Service Delivery Manager

2 weeks ago

Mumbai City Navi Mumbai Mumbai, India beBeeLeadership Full time US$ 90,000 - US$ 1,20,000
Customer Service Team Leader

The Customer Service Team Leader role is a critical position within our organization, responsible for leading the customer service team to consistently exceed customer expectations.

Key Responsibilities:

  • Lead and develop the customer service team to achieve key performance indicators (KPIs) and provide an excellent service to customers.
  • Monitor team performance and identify opportunities for improvement and organizational efficiency.
  • Co-ordinate activities of the team, provide support and advice to members, and ensure standard operating procedures are documented and maintained.
  • Produce written reports when required.

Required Skills and Qualifications:

  • Strong leadership and management skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Knowledge of customer service principles and practices.

Benefits:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A collaborative and dynamic work environment.

Others:

This is an exciting opportunity for a motivated and results-driven individual to join our team and make a real impact. If you have a passion for delivering exceptional customer service and leading high-performing teams, we encourage you to apply.

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