[Urgent] Service Delivery Manager

4 weeks ago

Navi Mumbai Mumbai City Mumbai, India RBL FinServe Full time

Job Description

RBL Bank Ltd is looking for Service Delivery Manager to join our dynamic team and embark on a rewarding career journey

- The primary focus of an SDM is to ensure that the services provided meet or exceed the agreed-upon service levels, are delivered in a timely and cost-effective manner, and are aligned with the client's business objectives
- Maintain accurate and up-to-date documentation of service delivery processes and procedures
- Monitor and report on key performance indicators (KPIs) and service level metrics to ensure that service delivery performance is meeting or exceeding SLAs and SLOs
- Develop and maintain effective communication channels with customers or clients to provide timely updates on service delivery issues, status, and progress
- Identify areas for improvement in the service delivery process
- Provide leadership and guidance to the service delivery team, including training, mentoring, and performance management
- The ideal Service Delivery Manager should possess strong communication, leadership, and problem-solving skills

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