Service Delivery Manager

18 hours ago

Navi Mumbai, India Clover Infotech Full time

Job Title: Service Delivery Manager Application

Experience: 12+ Years
Location: Mumbai / Navi Mumbai (WFO)
Department: IT / Service Delivery

Job Summary:

We are seeking an experienced Service Delivery Manager with over 12 years of expertise in managing application services and ensuring seamless delivery to clients. The ideal candidate will have a proven track record of overseeing application support and maintenance, driving service excellence, managing stakeholder expectations, and leading cross-functional teams to meet business goals.

Key Responsibilities:

  • Lead and manage end-to-end service delivery of application support and maintenance for enterprise-level applications.
  • Serve as the primary point of contact for clients and internal stakeholders for all application service delivery issues.
  • Ensure SLAs, OLAs, and KPIs are met or exceeded and report on service delivery metrics regularly.
  • Develop and implement continuous improvement initiatives to enhance service quality, efficiency, and client satisfaction.
  • Coordinate with application development, infrastructure, and QA teams for seamless issue resolution and deployment activities.
  • Manage incident, problem, change, and release management processes related to application services.
  • Drive customer communication, manage expectations, and escalate issues as required to ensure prompt resolution.
  • Monitor application performance, analyze trends, and initiate corrective actions proactively.
  • Oversee resource planning, capacity management, and team performance to meet business demands.
  • Prepare and present service reports, dashboards, and reviews for senior management and clients.
  • Collaborate with vendors and third-party service providers to ensure service quality and compliance.
  • Lead and mentor a team of application support professionals, fostering a collaborative and high-performance culture.
  • Manage budgets, contracts, and procurement related to application service delivery.
  • Stay updated with industry best practices, tools, and technologies to continually improve service delivery.

Qualifications:

  • Bachelors degree in Computer Science, Information Technology, or a related field; Masters degree preferred.
  • 12+ years of experience in IT service delivery, with significant exposure to application support and management.
  • Strong knowledge of ITIL processes and frameworks. Certification (ITIL v3/v4) is a plus.
  • Proven experience managing application support teams and delivering complex IT services.
  • Excellent understanding of application lifecycle management, incident/problem/change management.
  • Experience with ServiceNow, Jira, or other ITSM tools.
  • Strong stakeholder management, communication, and client-facing skills.
  • Ability to work under pressure and manage multiple priorities effectively.
  • Analytical mindset with problem-solving abilities and attention to detail.
  • Experience with Agile/Scrum methodologies is an advantage.
  • Vendor management and contract negotiation experience.
  • Leadership skills with the ability to motivate and guide teams.

Please Share & Refer resume

  • System Administrator

    2 weeks ago

    Mumbai, India Delivery Hero Full time

    Be our next Hero! - Join the world’s leading local delivery platform. We are looking for a **System Administrator** to join the** IT Service Delivery squad **on our journey to always deliver amazing experiences. If you're a creative problem solver who is hungry for a new adventure, an international workplace is waiting for you in the heart of...

  • IT Service Delivery Manager

    5 days ago

    Navi Mumbai, Maharashtra, India beBeeProblemManager Full time ₹ 15,00,000 - ₹ 25,00,000

    Job Description:The primary goal of this role is to lead and manage IT service delivery teams, ensuring excellent service delivery and timely resolution of incidents and problems.Responsibilities:Manage the IT service delivery team, providing leadership, guidance, and coaching to ensure excellent service delivery.Oversee the management of incidents and...

  • System Administrator

    2 weeks ago

    Mumbai, India Delivery Hero Full time

    **Be our next Hero! - Join the world’s leading local delivery platform.** We are looking for a **System Administrator** to join the** IT Service Delivery squad **on our journey to always deliver amazing experiences. **If you're a creative problem solver who is hungry for a new adventure, an international workplace is waiting for you in the heart of...

  • Service Delivery Manager

    2 weeks ago

    Navi Mumbai, Maharashtra, India Clover Infotech Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Job Title: Service Delivery Manager ApplicationExperience: 12+ YearsLocation: Mumbai / Navi Mumbai (WFO)Department: IT / Service DeliveryJob Summary:We are seeking an experienced Service Delivery Manager with over 12 years of expertise in managing application services and ensuring seamless delivery to clients. The ideal candidate will have a proven track...

  • IT Service Delivery Manager

    1 week ago

    Navi Mumbai, Maharashtra, India beBeeitManagement Full time

    Job Title: IT Service Delivery ManagerA key member of the IT team, this role oversees the delivery of high-quality IT services to meet business objectives.Main Responsibilities:Oversee the helpdesk ticketing system to ensure timely logging, resource allocation, tracking, follow-up, and resolution of technical issues.Monitor and enforce defined SLAs for...

  • IT Service Delivery Manager

    1 week ago

    Navi Mumbai, Mumbai City, Mumbai, India beBeeServiceDelivery Full time ₹ 15,50,000 - ₹ 21,50,000

    Job DescriptionKey ResponsibilitiesEnable and champion an IT service culture to ensure alignment with business objectives.Oversight of ITSM-based management processes and controls to maintain quality.Championing and promoting service improvements on an ongoing basis to enhance quality and customer satisfaction.Maintenance of day-to-day responsibility for the...

  • [Urgent] Service Delivery Manager

    3 days ago

    Navi Mumbai, Mumbai City, Mumbai, India RBL FinServe Full time

    Job Description RBL Bank Ltd is looking for Service Delivery Manager to join our dynamic team and embark on a rewarding career journey - The primary focus of an SDM is to ensure that the services provided meet or exceed the agreed-upon service levels, are delivered in a timely and cost-effective manner, and are aligned with the client's business...

  • Service Delivery Manager

    2 weeks ago

    Mumbai, Maharashtra, India Live Conne Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Job Summary :We are seeking a highly organized and client-focused Service Delivery Manager to join our team. In this role, you will be responsible for overseeing the delivery of our services to clients, ensuring adherence to SLAs, and driving continuous improvement in our service delivery processes. You will act as the primary point of contact for clients,...

  • Service Delivery Manager Oracle DBA

    2 weeks ago

    Navi Mumbai, Maharashtra, India Clover Infotech Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Service Delivery Manager Oracle Database AdministratorLocation: Mumbai, Eastern suburbs (Work from Office)Job Type: Full-timeKey ResponsibilitiesOracle DBA ResponsibilitiesDatabase Installation, Configuration & Upgrades (Oracle RAC, ASM, Data Guard)Performance Tuning & OptimizationBackup & Recovery (RMAN, datapump, etc.)Security & User...

  • Service Delivery Manager Oracle DBA

    19 hours ago

    Navi Mumbai, India Clover Infotech Full time

    Job Title: Service Delivery Manager Oracle Database Administrator Location: Mumbai, Eastern suburbs (Work from Office)Job Type: Full-time Key Responsibilities Oracle DBA Responsibilities Database Installation, Configuration & Upgrades (Oracle RAC, ASM, Data Guard) Performance Tuning & Optimization Backup & Recovery (RMAN, datapump, etc.) Security & User...