Data-Driven Business Operations Associate

2 days ago

Bengaluru, Karnataka, India Lilly Full time

At Lilly, we are united by a shared purpose to make life better for people around the world.

We strive to achieve this objective by leveraging cutting-edge technology and innovative approaches. Our team is currently building a state-of-the-art next-best action recommendation engine platform that enables agile sales and marketing operations.

This platform will ingest diverse data sources, run advanced personalized marketing models, and integrate seamlessly with our other SF and marketing operations platforms. It will provide recommendations on 'what should we do next' to our sales and marketing teams at the individual doctor level, enabling better decision-making and improving customer experience.

As part of this team, we welcome professionals interested in driving technology-driven business operations with a focus on quality assurance and continuous improvement. Our goal is to operate the omnichannel recommendation engine platform (ZAIDYN) which drives SF and marketing campaigns for IBU Eli Lilly.

Mandatory Requirements:

Technical and Behavioral Skills/Qualifications:

  • Bachelor's degree in quantitative or IT-related fields (engineering, operations, IT/IS)
  • > 3 years total experience, with 1+ year's experience in manipulating and mining large data sets using SQL
  • Strong understanding of how technology-driven data management and analytics drive better personalized marketing campaigns
  • Good verbal and written communication to enable successful delivery in a dynamic environment in a large matrixed team

Preferred Qualifications:

  • Prior experience in executing operations programs that use data-driven decision engines in sales or digital marketing
  • Certifications in SQL or other querying/programming languages; project management certifications
  • Experience working in Agile/Scrum setups, using JIRA or other relevant platforms
  • Fundamental understanding of the digital marketing ecosystem (customer data, analytics, content creation and management, A/B testing)
  • Prior experience with executing US pharmaceutical SF and digital marketing operations (how Veeva, emails, web, P2P channels are used for marketing to doctors)

The salary range for this position is estimated to be between $80,000 and $120,000 per annum, depending on qualifications and experience.

Lilly offers a comprehensive compensation package including medical, dental, and vision benefits, 401(k) matching, and paid time off.

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