
Senior Manager, HR Operations Specialist
12 hours ago
About Us:
We are a progressive K-12 education provider, established in 2010. Our mission is to nurture lifelong learners equipped to thrive in a dynamic world.
The Senior Manager HR Operations will lead the HR Operations Team, responsible for managing employee lifecycles, payroll, compliance and policy implementation. This role requires strong leadership, expertise in HR operations and process optimization skills.
Key Responsibilities:
- Employee Lifecycle Management
- Manage employee onboarding, exits and data accuracy.
- Oversee payroll processing, reconciliation and compliance.
- Draft and implement policies, contracts and employee manuals.
Performance Management & Alignment
- PMS (Performance Management System)
- Drive performance management cycle end-to-end (goal setting, mid-year, annual appraisals).
- Ensure consistency and fairness in evaluation, calibration and feedback processes.
KPI Schools & OKR Tracking
- Coordinate with school leadership to define, track and report school-level KPIs.
- Build dashboards linking HR data with academic operational outcomes.
Team Management
- Lead, mentor and manage the HR operations team.
- Ensure accurate dashboards for attendance, leave, engagement, performance and OKR alignment.
Audits & Compliance
- Conduct audits on payroll, attendance, leave, ESI, PF, PMS records and OKR progress.
- Generate accurate reports including attrition, cost analysis, KPI school reports and compliance summaries.
Grievance Handling & Support
- Address grievances effectively via the Ticketing system and HR helpdesk.
- Provide HRMS and PMS support for employees and managers.
HR Analytics & Reporting
- Generate actionable insights from HR, PMS, KPI and OKR data.
- Present dashboards and reports on attrition, engagement, school KPIs and Edufice OKRs to leadership.
Process Improvement & New Initiatives
- Identify process improvements for HR operations and performance systems.
- Drive digital transformation in HR, including automation of PMS and OKR tracking.
Key Deliverables:
- Accurate timely payroll compliance filings.
- End-to-end execution of PMS cycle with meaningful outcomes.
- KPI school dashboards and review reports.
- Edufice OKR tracking dashboards and quarterly reviews.
- HR analytics reports linking employee data with organizational outcomes.
Required Skills & Qualifications:
- Bachelor's/Master's degree in HR, Business Administration or related field.
- 8–10 years' experience in HR operations, with 3+ years in a managerial role.
- Proficiency in HRMS, PMS, OKR tools and advanced Excel.
- Strong knowledge of payroll, statutory compliance and HR systems.
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