Desktop Support Specialist
5 days ago
**Job Title:** Desktop Support Specialist
At ACMA Computers Ltd., we're seeking a skilled Desktop Support Specialist to join our team. As a key member of our support staff, you'll be responsible for providing top-notch technical assistance to our clients.
About the Role:
We're looking for an experienced professional with a proven track record in desktop support. You'll work closely with our customers to troubleshoot and resolve technical issues related to hardware, software, and networking. Your expertise will help ensure that our clients' systems are running smoothly and efficiently.
Responsibilities:
- Address user tickets regarding hardware, software, and networking issues
- Guide customers through installing applications and computer peripherals
- Diagnose problems using targeted questions and provide step-by-step instructions
- Conduct remote troubleshooting and test alternative pathways to resolve issues
- Customize desktop applications to meet user needs
- Record technical issues and solutions in logs
- Direct unresolved issues to the next level of support personnel
- Follow up with clients to ensure their systems are functional
- Report customer feedback and potential product requests
- Collaborate on creating technical documentation and manuals
Requirements and Skills:
- Proven work experience as a Desktop Support Engineer or similar role
- Hands-on experience with Windows/Linux/Mac OS environments
- Working knowledge of office automation products and computer peripherals
- Knowledge of network security practices and anti-virus programs
- Ability to perform remote troubleshooting and provide clear instructions
- Excellent problem-solving and multitasking skills
- Customer-oriented attitude
- BSc in Computer Science or relevant field
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