Desktop Support Engineer

2 weeks ago


Mumbai, Maharashtra, India Geekay Infotech Full time

Job Description : - Understanding of Ticket process & SLAs-Incidents/service requests & FCR. - Responsible for troubleshooting of desktop, laptop, printer, scanner, etc. and facilitate in trouble shooting of server or network related issues in coordination of core team / principle vendors. - Providing technical support for Windows Server, Active Directory, DHCP, Networking, etc. - Assembling computers and Maintaining company peripheral desktop and network devices regularly, including printers and scanners. - Creating Profiles to users for customizing desktop settings. - Ensuring functionality of desktop systems throughout departments through frequent evaluations and routine maintenance. - Planning and executing routine repairs and system upgrades. - Making use of helpdesk systems to prioritize work-load and updating queries and calls. - Installed and configured various applications Software's Like MS Office 2000/XP, MS Projects and MS outlook for mails access and, Internet Explorer. - Identify & suggest possible improvements on processes & procedures. Role : IT Support Specialist Responsibilities : - Provide first-level technical support, adhering to SLAs and managing incidents and service requests with a focus on First Call Resolution (FCR). - Troubleshoot and resolve hardware and software issues for desktops, laptops, printers, scanners, and other peripherals. - Provide technical assistance for Windows Server, Active Directory, DHCP, and basic networking. - Assemble, configure, and maintain computer systems and peripherals. - Create and manage user profiles and customize desktop settings. - Perform routine maintenance and system evaluations to ensure optimal functionality. - Plan and execute system repairs and upgrades. Utilize helpdesk systems to track, prioritize, and resolve support tickets. - Install and configure software applications, including MS Office, MS Project, and MS Outlook. - Collaborate with core teams and vendors to resolve complex server and network issues. - Identify and recommend process improvements to enhance efficiency. Required Skills : - Understanding of IT support processes and SLAs. - Proven experience in troubleshooting hardware and software issues. - Knowledge of Windows Server, Active Directory, DHCP, and networking fundamentals. - Experience with computer assembly, configuration, and maintenance. - Familiarity with helpdesk ticketing systems. - Proficiency in software installation and configuration. - Strong problem-solving and analytical skills. - Excellent communication and interpersonal skills. (ref:hirist.tech)



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