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Desktop Support Engineer
1 month ago
Job Description :
- Understanding of Ticket process & SLAs-Incidents/service requests & FCR.
- Responsible for troubleshooting of desktop, laptop, printer, scanner, etc. and facilitate in trouble shooting of server or network related issues in coordination of core team / principle vendors.
- Providing technical support for Windows Server, Active Directory, DHCP, Networking, etc.
- Assembling computers and Maintaining company peripheral desktop and network devices regularly, including printers and scanners.
- Creating Profiles to users for customizing desktop settings.
- Ensuring functionality of desktop systems throughout departments through frequent evaluations and routine maintenance.
- Planning and executing routine repairs and system upgrades.
- Making use of helpdesk systems to prioritize work-load and updating queries and calls.
- Installed and configured various applications Software's Like MS Office 2000/XP, MS Projects and MS outlook for mails access and, Internet Explorer.
- Identify & suggest possible improvements on processes & procedures.
Role : IT Support Specialist
Responsibilities :
- Provide first-level technical support, adhering to SLAs and managing incidents and service requests with a focus on First Call Resolution (FCR).
- Troubleshoot and resolve hardware and software issues for desktops, laptops, printers, scanners, and other peripherals.
- Provide technical assistance for Windows Server, Active Directory, DHCP, and basic networking.
- Assemble, configure, and maintain computer systems and peripherals.
- Create and manage user profiles and customize desktop settings.
- Perform routine maintenance and system evaluations to ensure optimal functionality.
- Plan and execute system repairs and upgrades. Utilize helpdesk systems to track, prioritize, and resolve support tickets.
- Install and configure software applications, including MS Office, MS Project, and MS Outlook.
- Collaborate with core teams and vendors to resolve complex server and network issues.
- Identify and recommend process improvements to enhance efficiency.
Required Skills :
- Understanding of IT support processes and SLAs.
- Proven experience in troubleshooting hardware and software issues.
- Knowledge of Windows Server, Active Directory, DHCP, and networking fundamentals.
- Experience with computer assembly, configuration, and maintenance.
- Familiarity with helpdesk ticketing systems.
- Proficiency in software installation and configuration.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
(ref:hirist.tech)