Business Development Manager

2 days ago

Salem, Tamil Nadu, India beBeeCustomer Full time ₹ 9,00,000 - ₹ 11,00,000

Job Overview

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A CRM Executive plays a vital role in managing and maintaining customer relationships, ensuring data accuracy and segmentation.

Key Responsibilities

  • Proactively manage and maintain the customer relationship management database to ensure data accuracy and cleanliness.
  • Execute targeted CRM campaigns (email, SMS, push notifications) to support sales and marketing initiatives.
  • Monitor customer engagement, conversion rates, and churn to provide actionable insights for enhanced customer retention and growth strategies.
  • Collaborate with cross-functional teams to personalize and optimize customer journeys.
  • Analyze campaign performance and provide regular reports with recommendations for improvement.
  • Support loyalty and retention programs, including customer feedback and satisfaction surveys.
  • Assist in automating CRM processes and workflows to improve efficiency.

Requirements

To succeed as a CRM Executive, you should possess a Bachelor's degree in Business, Marketing, Data Analytics, or a related field. Additionally, relevant experience in B2B or B2C environments is necessary. Required skills include proficiency in CRM platforms, strong analytical skills, excellent communication and collaboration skills, and familiarity with digital marketing and customer segmentation strategies.

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