Chief Hospitality Ambassador

3 days ago

Hyderabad Secunderabad Telangana, India beBeeHospitality Full time ₹ 1,04,000 - ₹ 1,30,878
Guest Relations Manager Job Description

Serves as the property manager on duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest-related situation.

  • Manages the flow of questions and directs guests within the lobby.
  • Serves as Guest Relations Manager and handles the tracking of service issues.
Candidate Profile

Education and Experience:

  • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
Responsibilities

Leading Guest Services Teams

  • Utilizes interpersonal and communication skills to lead, influence, and encourage others.
  • Advocates sound financial/business decision making.
  • Demonstrates honesty/integrity; leads by example.

Maintaining Guest Services and Front Desk Goals

  • Develops specific goals and plans to prioritize, organize, and accomplish your work.
  • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Ensuring Exceptional Customer Service

  • Provides services that are above and beyond for customer satisfaction and retention.
  • Improves service by communicating and assisting individuals to understand guest needs.

Implementing Projects and Policies

  • Implements the customer recognition/service program.
  • Ensures property policies are administered fairly and consistently.

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