Veeva CRM Technical Support Expert
3 days ago
As a Technical Support Specialist, you will play a critical role in ensuring the smooth operation of our applications.
Veeva CRM is a powerful tool used by organizations to manage customer relationships and interactions. The ideal candidate will have experience in Veeva CRM and ITIL processes, with a strong ability to troubleshoot complex technical issues and provide excellent communication and collaboration skills.
The key responsibilities of this role include:
- Troubleshooting: Identify and resolve technical issues related to applications, including root cause analysis and implementation of preventive measures.
- Support: Collaborate with cross-functional teams to solve problems, provide support to end-users, and address their concerns.
- Communication: Ensure effective communication and coordination with stakeholders, including regular system audits to ensure data integrity and security.
To be successful in this role, you will need:
- 4-8 years of experience in Veeva CRM and ITIL processes
- Ability to troubleshoot complex technical issues with ease and complexity
- Excellent communication and collaboration skills
We value the following principles:
- Client-centric approach
- Transparency and accountability
- Continuous learning and improvement
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