Technology Service Management Executive

2 days ago

Kollam, Kerala, India beBeeLeader Full time US$ 1,20,000 - US$ 1,50,000
Job Title: Assistant to Vice President

About the Role:
This is a high-level leadership position that reports to the Head of Technology Service Management. The successful candidate will play a critical role in driving business growth and stability.

Key Responsibilities:
  • Own the Service Management platform, ensuring error-free operations and alignment with business needs and ITIL best practices.
  • Lead key accountabilities including Platform administration, AI-driven Automations, Optimizations & Integrations, License Management, and Driving policies and procedures to platform governance.
  • Initiate and Lead Tool enhancements and Automations for process improvements.
  • Provide subject matter expertise in the ITSM & CMDB tool Architecture and Service Map configurations.

Benefits:
  • Opportunity to work on large-scale, complex projects
  • Chance to develop and enhance skills in Service Management
  • Collaborative team environment

Requirements:
  • 14+ years of experience in governing BMC Helix ITSM
  • Hands-on knowledge of BMC tools, specifically on Helix ITSM (SaaS) and Helix Discovery
  • Working knowledge of Helix GPT and ability to leverage AI technologies effectively in Service Management
  • In-depth understanding of Common data model and CMDB configuration
  • Experience in establishing Management Information System and license management
  • Strong understanding of UI/UX tools and HCD (Human Centric Design)
  • Managed ITSM transformation programs
  • Designing, defining, and driving ITIL processes, preferably from Banking Industry
  • Significant experience in leading support for large, complex, multi-functional environments
  • Prior meaningful technology and business/industry work experience including experience in Vendor management and Finance management (budgeting/forecasting/Expenses)
  • Experience with Scrum, Kanban, or other Agile development techniques
  • Ability to build positive relationships with own team, business, and technology partners

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