Technical Service Director

2 days ago

Kollam, Kerala, India beBeeLeadership Full time ₹ 1,50,00,000 - ₹ 2,10,00,000
Job Opportunity

We are a place where talent thrives, where expertise matters. It's an environment of endless opportunities for growth and development.

As a Top 25 firm, we recruit exceptional individuals with a genuine passion for the business.

Key Responsibilities
  1. Lead and manage assigned Team Members and collaborate with additional Services Team Members.
  2. Ensure that tools supporting our desktop environment and user experience are of the highest quality.
  3. Provide technical guidance as the service team lead, planning and implementing service initiatives aligned with our strategic plan.
Operational Excellence
  • Ensure efficient operation of subordinate Team Members.
  • Sustain appropriate service level agreements for the IT services Team.
  • Maintain documentation for policies and procedures related to all service and support efforts.
Strategic Planning & Leadership
  • Contribute to strategic technology planning and direction of projects.
  • Understand business needs, educate staff on technology, and its use as a strategic asset.
Leadership Development
  • Provide direction and support to the service team.
  • Coach team members to grow and develop their professional capabilities.
  • Select and assign staff based on work quality and ability to meet deadlines.
Requirements
  1. Bachelor's degree in Information Technology or related field.
  2. Minimum of 7-10 years hands-on service experience.
  3. CISA certified preferred.
  4. Proven successful execution/completion of technology projects.

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