Tech Support Professional

4 days ago

Hyderabad Secunderabad Telangana, India beBeeCustomer Full time ₹ 1,04,000 - ₹ 1,30,878

Role Summary:

">
  • We are seeking an experienced Customer Service Representative to join our team.

Key Responsibilities:

">
  • Utilize customer knowledge of processes and systems to support service activation, issue remediation, and minimize impact on customers.
  • Manage orders throughout their lifecycle while keeping customers informed via call and message channels.
  • Coordinate device dispatch with supply chain teams for timely delivery and ensure activation prior to customer receipt.
  • Communicate effectively with customers regarding delivery times, schedule changes, and returns.
  • Manage multiple queues and adapt to changing demand, ensuring timely order processing.
  • Respond promptly to incoming requests from other departments through clear and concise communication.
  • Support onshore staff during peak periods and weekends by managing overflow calls.
  • Navigate multiple systems efficiently to process orders, identify opportunities for improvement, and apply documented processes and work instructions.
  • Complete all mandatory training to maintain the necessary skills and knowledge required for accurate information and advice provision in line with legal and regulatory requirements.
  • Adhere to HSE policies and standards to model safe behaviors, minimize risks, and prioritize personal safety and others' well-being.

Requirements:

">
  • Strong written and verbal communication skills.
  • Ability to work autonomously with high self-discipline.
  • Previous call center or customer management experience is highly desirable.
  • Effective use of relevant systems for providing solutions to customers.
  • Excellent time management skills and ability to meet performance measures.
  • Tech savviness in navigating multiple systems and applications.
  • Troubleshooting skills for resolving customer issues succinctly.
  • Multitasking abilities while engaging with customers.
  • Proficiency in note capturing and typing.

Department:

">Connectivity">

Skills Required:

">
  • Multitasking
  • Customer Service
  • Time Management
  • Call Center
  • Communication

Location:

">Hyderabad, India">

Desirable Skills:

">
  • Multitasking
  • Customer Service
  • Time Management
  • Call Center
  • Communication

Years Of Experience:

">2 to 5 years">

Designation:

">Associate

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